We have provided answers to our frequently asked questions below. If your question is not covered here, feel free to call or email us at hello@wilderfloralco.com

DOES WILDER™ OFFER SAME DAY DELIVERY?

During mainstream flower shop holiday weeks such as Valentine's Day and Mother's Day we do not accept same day orders. For these holidays we request a minimum of one day advance ordering. 

The rest of the year, Wilder accepts orders for same day delivery until 2:00 PM PST Tuesday through Saturday. Anything after 2:00 pm can be arranged for delivery as early as the next business day. 

CAN I PICK A SPECIFIC DELIVERY TIME?

Due to a high volume of flower orders, we aren't able to accept specific time constraints. Our team is committed and diligent in trying to get orders out to your lucky recipient as early in the day as possible. We hope you understand! 

CAN I make a change to my order?

If there is a change to the delivery location or date, please notify us as quickly as possible. If we have already dispatched for delivery, we may require an additional delivery faire to re-route or re-attempt elsewhere. We process orders very quickly, so once you place your order, we are unable to make changes to gift messages or designs.

WHERE WILL WILDER™ LEAVE THE FLOWERS IF NO ONE IS HOME?

Our couriers make ONE attempt for delivery. If no one is available to receive the delivery, our highly trained couriers aim to find the best safe, secure place to leave the flowers away from the elements like sun, rain, wind, etc. at the recipients home, apartment or office. If we end up needing to leave your gift, we give a courtesy call to the recipient letting them know to look for a gift (ex: behind the plant by the front door, around the corner in the shade, etc.) We do require a valid working number for the recipient. Wilder is not responsible for the recipient not receiving this courtesy call or for not having a valid working number. Wilder is not responsible for the flowers once they have been dropped off (i.e.: loss, theft, wilting, or the recipient being away on vacation). If we cannot find a safe place, we'll contact the recipient to arrange something under these special circumstances. Wilder reserves the right to contact the recipient under any circumstances to attempt delivery.

Please note, if you have ordered a wrapped bouquet and do not expect the recipient to be home at the time of delivery, the blooms may be out of water for some time. If you anticipate this, we recommend adding a vase so that everything still looks great by the time they reach their recipient. 

IS IN-STORE PICKUP AVAILABLE FOR ORDERS PURCHASED ONLINE?

Yes, you can order online or via the phone and pick up as always at our corner flower shop on the corner of Chorro and Pismo Street during our shop's open hours.  For online orders, simply select the pick-up at the shop option and select $0.00 for shipping and leave the delivery address field blank. Please note a time in which you expect to drop by the shop. 

How do i care for my flowers to get the longest life possible?

To keep your flowers fresh as long as possible, remove the flowers as they expire so they don't spread bacteria to the rest of the arrangement. We also recommend keeping them away from sunlight and extreme heat or furnaces. Be sure to keep fresh water levels in your vase.

are those peonies?

We LOVE this question and we get it often! Our shop is proudly the only florist on the Central Coast that offers these rare and gorgeous old-world garden roses that so many confuse for the coveted peony. These are as big and luscious as peonies, have a higher fragrance, and the best part is they're available year-round and locally grown!

where do you get your flowers?

Most florists source import flowers and create generic bouquets that cater to the masses. We design thoughtfully with local ingredients, often cut that very morning, to make a true and lasting impression. Our garden roses have not been bred and hybridized to the point of having no fragrance and our orchids are strong and acclimated to our central coast climate.

is WILDER™ an ftd or teleflora florist?

Wilder Floral Co. is a high-end boutique florist, offering creative, well-designed bouquets using a mix of premium garden-style flowers. Owner & Designer Asha's work has many prestigious mentionings in publications, websites and blogs for her design-eye and natural-form bouquets. We do not create out-of-the-box, generic arrangements, nor do we offer FTD or Teleflora goods (mylar balloons, stuffed animals, etc.) or services. 

IS WILDER™ open Monday?

Monday’s are by appointment only currently. As our retail location is closed to the public Mondays, we use this day to schedule appointments to meet with our wedding clients and service our select flower subscription accounts on Mondays. Any orders that are placed for a Monday will automatically be re-scheduled for an operating business day. 

Can you tell me more about your size options?

$40 Basic Bouquet: A simple sweet gesture perfect for 'just because', date night or the everyday occasion. 
Wrapped farmer's market style in brown paper. Arranged in a glass vase for an additional $5.
Approx 10-14"

$60 Double Bouquet: A medium, lush, textural bouquet perfect for occasions such as birthday's. 
Wrapped farmer's market style in brown paper. Arranged in a glass vase for an additional $5.
Approx 14-18"

$90 Triple Bouquet: Grand statement piece to make an impact. 
Wrapped farmer's market style in brown paper. Arranged in a glass vase for an additional $5.
Approx 18-22"

$120 Premium (dozen) Arrangement: The grand gesture of one dozen focal flowers.
Wrapped farmer's market style in brown paper. Arranged in a glass vase for an additional $5.

Is everything that is available listed on the website?

We feature limited design collections on our website. We are continually updating and adding to our offerings based on what is in season. We source lots of locally grown, lush, garden ingredients. If you do not see what you are looking for on our website, feel free to give us a call at the shop to see if the flower you're after is in season. 

why is your menu selective?

We like to think of the customers’ experience at Wilder Floral Co. similarly to a foodie experience at a high-end restaurant, where the chef has carefully selected a few artisanal menu items. The menu options at Wilder Floral Co. are very much based on what ingredients are seasonal and that we've cultivated for the week. Understandably some customers might find it a little surprising that we don’t carry all of the generic flowers that most are used to seeing at every Teleflora and FTD florist, but once they hear the reasons why, most customers seem to really embrace our very selective menu. This allows us to design quality bouquets. We believe in a certain standard for the products we have, which specifically are locally sourced, and that standard follows the product all the way though to the end creation itself. It’s not what a lot of customers are used to from typical florists but we're excited about how well received our style is and how much customers seem to appreciate our ethics.

DOes WILDER™ OFFER A DOZEN RED ROSES?

Our shop does not support the import, mass-produced single-stem red-rose industry. We have very high ethical and environmental standards for the farms we source from. We have created our own proprietary version of a dozen roses, using gorgeous, local old-world garden roses in a mix of ruby red garden sprays and pink single stems. We have found that our customers who give these a try enjoy them far more, as they truly open up to show a full, rosetted bloom and carry a fragrance that genetically modified roses lack. See our Juliette Collection; they're sure to make your loved one's heart sing! 

what is your return policy?

Wilder Floral Co. strives to provide a rewarding customer service experience. We understand and appreciate the concerns for Online orders regarding security and proper fulfillment. We have established this return/credit policy to provide our customers with a complete understanding of how replacement orders, credits or refunds are processed:

1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.

2. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Wilder Floral Co. directly. In almost every case, we will gladly replace the arrangement. To request a replacement, Wilder Floral Co. must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. It is the responsibility of the sender to review all of the information provided on this website relating to refunds and/or replacements.

3. Wilder Floral Co. reserves the right to reject or delay any order provided to us that we deem questionable or incomplete. When Wilder Floral Co. receives an order, we review the entire order to ensure we have all the information needed to ensure delivery. If we determine that necessary information is not provided we will send an email to the sender to inform them of the situation and to acquire the information needed to fulfill the order. This may cause delay in successful delivery.

4. Should any customer place an order through Wilder Floral Co. and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information, but may be asked to pay an additional delivery fee if an attempt has already been made.

5. Wilder Floral Co. is not responsible for any order where the recipient refuses to accept the item. Wilder Floral Co. will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

WHAT are the terms & conditions?

Successful deliveries can only be made if the online order form is filled out completely. Our driver will make one attempt for the delivery so it is imperative that we have any special instructions as well as a contact phone number at the location where your flowers are to be delivered. For same day deliveries, orders must be placed before 2pm PST. Deliveries are made between 2pm PST and 5pm PST Tuesday – Saturday. Sorry we do not currently have delivery service on Sundays and Mondays. We reserve the right to contact the recipient under any circumstances to attempt delivery. If your recipient is not home, we will leave the flowers as securely as possible in a location near the door and will contact the recipient to alert them of the attempted delivery. For business locations, if the recipient is not available or not there, we will leave the flowers with a co-worker or colleague who can guarantee that the flowers find their way to the person safely. By using this website to order, you are accepting these terms and you agree to settle any costs associated with this order by using our secure online checkout page and agree to apply any and all applicable delivery charges based on the desired delivery location. Any errors or omissions to this checkout form may cause delay of your order and will need to be corrected before successful delivery can be made.

are there any job opportunities at wilder™?

All positions at the Wilder Floral Co. shop are currently fulfilled. We are always looking to add to our extended team of contract assistants for couriers or wedding assistants on an as needed basis. If you are experienced and would like to be considered for deliveries or event help please e-mail Asha at: hello@wilderfloralco.com - with subject line ‘CONTRACT ASSISTANT’